1. Introduction

OX Dealer Services, LLC ("Company," "we," "us," or "our") operates the FloorTek Sales Operations Management platform, including the FloorTek mobile application and the web-based dashboard located at floortekapp.com (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

2. Information We Collect

We may collect the following categories of information:

Account Information: When you register for or use the Service, we collect your name, email address, phone number, company affiliation, job title, and login credentials.

Business Data: Information related to your use of the Service, including appointment records, sales data, customer contact information, product configurations, pricing information, offer and contract details, and related business records.

Device and Usage Information: We automatically collect information about your device, including device type, operating system, browser type, IP address, and usage patterns within the Service.

Location Information: With your consent, we may collect location data to support scheduling, territory management, and appointment logistics.

Communications: Records of communications sent through the Service, including SMS/text messages, email notifications, and in-app messages.

Photos and Media: Images uploaded through the Service, including room photos, project documentation, and gallery content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To process and manage appointments, offers, contracts, and sales operations
• To send operational notifications, including SMS/text messages regarding offer status, appointment updates, and system alerts to authorized internal staff
• To authenticate users and maintain account security
• To generate analytics, reports, and business insights
• To comply with legal obligations and enforce our terms of service
• To communicate with you about your account, updates, and support requests

4. SMS/Text Messaging

The Service may send SMS/text messages to authorized internal staff members for operational purposes, including notifications about offer submissions, counter offers, offer approvals, and appointment status updates. These messages are sent exclusively to employees and authorized personnel of OX Dealer Services, LLC and its affiliated brands, and are not sent to the general public or external consumers.

Message Frequency: Message frequency varies based on operational activity. You may receive multiple messages per day during active business periods.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS notifications from the Service.

Help: For assistance with SMS messaging, reply HELP to any message or contact us at the information provided below.

Consent Data Protection: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating the Service, including cloud hosting providers (Amazon Web Services), communication services (Twilio for SMS), and analytics tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Affiliated Companies: Information may be shared among OX Dealer Services, LLC and its affiliated brands (including FloorTek, OX Floors, and other brands under the OX umbrella) for operational and administrative purposes.

Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Mobile information, including phone numbers and opt-in consent for text messaging, will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, access controls, session management, and audit logging. Our security practices are designed to align with SOC 2 Type II compliance standards. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

OX Dealer Services, LLC
Email: [email protected]
Website: floortekapp.com